Jul 22, 2026 | podcasts
A service professional’s attempt to convey quality, add value, and maximize revenue potential will almost always turn up empty-handed if the vocal rudiments are absent. So let’s invest another minute on pace of speech and reconsider how words per minute...
Jul 22, 2026 | podcasts
Welcome to the Profit University audio series. Here are your hosts Bill Kennard and Tom Grandy. This is Bill Kennard along with our company’s founder Tom Grandy. This month we’re overviewing a program by Steve Kasha entitled Converting Phone Calls into...
Jun 30, 2026 | podcasts
One last comment, if the tech is doing his or her job, they’re also going to make the customer aware there’s a substantial discount for that repair if they were an annual maintenance agreement customer. Showing our customer the discounted price of $228...
Jun 30, 2026 | podcasts
With everything bundled together, the new room rate is now $260, and the hotel gets an extra $11.88 profit per day, or an additional 4.5% profit to the bottom line. Wow, I love flat rate pricing. Now, let’s replay the night before. Again, my wife and I arrive at...
Jun 30, 2026 | podcasts
Most in the trades industry have some pretty strong feelings when it comes to flat rate pricing, and there’s usually no gray area. Contractors that are on flat rate pricing feel like it’s the best thing since sliced bread. However, contractors that are not...
